Delta Thistle Curling Club

The Delta Thistle Curling Club (DTCC) celebrated fifty years of being a community space that services and connects the community of North Delta.  The club offers six sheets of ice, various curling leagues, a pro-shop, and lounge.

Job Description

The DTCC Manager is responsible for overseeing all operations. Working closely with staff, board members, and key volunteers, the Manager will develop strategies, implement tactics, and support programming to meet the needs of the organization, and community. An ability to use ethical and conflict management process when dealing with sensitive issues is important in this position. Part of the Manager’s responsibilities require being available on evenings, and weekends.

Major Areas of Responsibility

 Operations

• Oversee the day-to-day operations of the club, ensuring smooth and efficient operation.
• Develop and implement club policies and procedures to ensure a safe and welcoming environment
• Manage and supervise club staff, including hiring, training, and scheduling
• Inventory management for the lounge and pro-shop
• Manage administrative tasks such as payroll, budgeting, and reporting.
• Ensure compliance with all health and safety regulations.
• Lead organizational communication and marketing campaigns

 Member Services and Programming

• Provide excellent customer service to club members and guests, addressing any concerns or issues that may arise.
• Registration management and reporting
• Develop and implement marketing strategies to attract new members and retain existing ones through collaboration with community partners such as Delta Parks and Recreation and Curl BC.
• Develop strategies for the growth of revenue streams inclusive of private ice rentals, Pro-Shop inventory, and practice ice rentals.
• Assist with DTCC social activities and events such as bonspiels, curling clinics, try-learn-play initiatives.

Qualifications:

 Ideally, candidates will have the following:

• A minimum of 3 years’ previous experience in sport or hospitality management;
• Experience with the operation of governance of non-profit societies, including working with non-profit boards and volunteers;
• Excellent interpersonal and communication skills and organizational abilities, with a strong attention to detail;
• Ability to multi-task, prioritize competing priorities, and meet multiple deadlines;
• Strong administrative skills, including proficiency in Microsoft Office Suite, online registration software, video/web conferencing tools, project management software, and database management;
• Good fiscal acumen for budgeting and fiscal management.
• Basic communication and marketing knowledge

Other Assets:

• Proven ability to work independently with minimal supervision
• Financial literacy
• Knowledge of the sport of curling
• Event management experience
• A degree or related diploma or other education in the field of business or sport management

Reporting:

 This position reports directly to the Delta Thistle Curling Club President.

Remuneration:

This is a salaried full-time position with competitive compensation based on a yearly 9-month term contract. For 2023/2024, upon a prospective start date, this salary will be pro-rated with the additional provision of free curling memberships for the manager and their family.

Application:

Submit your application to info@deltathistle.ca by October 17th, 2023

Delta Thistle Curling Club is an equal opportunity employer.

WHO WE ARE

The Chilliwack Curling and Community Centre is recognized for its first-class curling facility. Our eight-sheet curling rink delivers excellent services for our over 650 members as well as host provincial, national and international curling events. We operate a licensed members’ lounge as well as a fully functioning restaurant and manage a busy year-round event rental schedule with many community and private events in our banquet area (accommodating 10-300 guests) and larger events and trade shows on our 25,000 sq ft concrete floor in the summer. We pride ourselves on providing high-calibre curling programs and events for our members and professional, quality services to facility renters.

This is an opportunity to join a dynamic Chilliwack organization with great plans for the future. The General Manager is at the core of our operations managing club and facility operations, overseeing curling programs and events, maintaining and growing club revenues, managing facility rentals, and engaging our members and the community.

WHO WE ARE LOOKING FOR

The Chilliwack Curling and Community Centre (CCCC) is seeking an experienced General Manager. This position is a full-time year-round position requiring an extensive time commitment that may include weekdays, weeknights, and weekends during the September to April curling season. Work hours for the remainder of the year, April to September, are flexible to help offset the demands of the active season.

The General Manager reports to the Board of Directors and will oversee all areas of staff management which includes the Ice plant/ Building maintenance, Food Services, Accounting/ Payroll, Events and Member Services to ensure the provision of high quality, consistent, friendly, and timely services to our membership, rental guests.

The selected candidate will:

• Assume overall responsibility for day-to-day operations of the Centre including leagues and bonspiels, ice rentals, building rentals, staffing, bar, food services and pro shop inventory control as well as conditions of the facilities and security of Centre property
• Provide leadership, direction directly and indirectly to 30 staff members (full time, part-time and as needed position) which include 1 Kitchen Manager and 11 kitchen staff and catering staff, 2 Ice technicians and 4 helpers when required, 1 bookkeeper, 1 IT support and 6 general facility staff and 3 coaches to assist in delivering junior and school programs
• Develop the Centre’s marketing and sales plan to promote membership, sponsorship opportunities and facility utilisation
• Foster and encourage positive relationships with members, sponsors, community stakeholders, neighbouring curling centres, Curl BC, Curl Canada and the City of Chilliwack.
• Provide support to curling leagues and other events as needed to ensure their success
• Oversee financial operations of the Centre working closely with the Treasurer
• Monitor trends in the curling business and identify new opportunities for growth at the Centre
• Seek out and apply for all applicable grant funding
• Ensure compliance with all current British Columbia regulations including, but not limited to Gaming, Liquor and Cannabis, Employment Standards, Technical Safety BC, and WorkSafeBC
• Attend monthly Board of Directors meetings, and provide a monthly report of the Centre operations
• Continuously evaluate programs, procedures, practises, and polices and make appropriate recommendations to the Board
• Abide by all the Centre’s Bylaws and Board Policies
• Perform other assigned duties as determined by the Board of Directors

Knowledge, Skills and Abilities

• A degree/diploma in Business, Recreation/Sports Management or equivalent professional experience
• Highly motivated self-starter who is adaptable to and comfortable with variable daily, weekly, and monthly work schedules
• Experience in business management with customer service or member-focused organisations
• Entrepreneurial mindset with a willingness to create new opportunities and an ability to challenge tradition in a constructive way
• Be a natural problem solver with an ability to identify appropriate resources to find a solution
• Experience with fiscal responsibilities including budgeting, receivables, payables, and recordkeeping
• Experience recruiting and coordinating volunteers
• Curling experience is preferred but not required
• Experience in facility management a definite asset
• Knowledge of the Curl Canada Ice Technician requirements and the fundamentals of managing an ice plant (or willingness to obtain this knowledge with in the first year of employment)
• Serving It Right Certificate (or willingness to obtain it at the Centre’s cost within first six months of employment)

What we Offer
Competitive wages and health benefits

Salary range $80,000 – $100,000 annually
Continuous career development

What You Offer

• Outgoing demeanour, strong public relations, and client services skills
• A passion for people and service excellence
• Excellent verbal and written communication skills

Closing date:NOVEMBER 15, 2023

Position to start:  As soon as mutually acceptable

Email your resume and cover letter to Recruitment@curlchilliwack.org

Only candidates selected for interview will be contacted

The Chilliwack Curling Club is the premier state of the art Curling Club in BC opening in November 2018.  The club has 8 sheets of ice, a fully stocked Pro Shop, a 120-seat restaurant and banquet space for 350 guests.  We have over 700 active members with 20+ draws per week, an active Novice and Junior Program as well as high school teams and school field trips.  We are actively seeking a “Member Services Coordinator” to assume the duties associated with the Curling portion of the facility.  This position could either be salaried or hourly depending on the applicant and could be a seasonal or year-round position depending on the successful applicant.

JOB TITLE: MEMBERSHIP SERVICES COORDINATOR (MSC)

REPORTS TO: GENERAL MANAGER (GM)

SUMMARY:

The MSC is responsible for overseeing membership interactions focusing on league play, bonspiels, Junior Development, High School and Elementary School programming, including administration and budgeting of each.  The MSC is central to creating a positive atmosphere for members, prospective members and the community.

The Chilliwack Curling and Community Center is a multi-facetted facility opened in November 2018.  We feature 8 sheets of curling ice, 21000 sq ft of offseason space, a 120 seat restaurant, meeting rooms as well as banquet and lounge space for up to 350 guests.  The Club also features a fully stocked Pro shop with a wide selection of curling supplies servicing over 700 members playing 7 days a week.  We have hosted many National, Provincial and Regional Championships since we opened and will continue to utilize our facility in the future for these events. We are heavily integrated with the community, hosting weekly service group meetings as well as large fundraisers and parties for the business community and its citizens.

RESPONSIBILITIES

Business operations

• Coordinate the timely maintenance of Pro shop inventory and purchasing, as well as accurate and up to date contacts with Pro Shop vendors.
• Support staff/volunteer sales staff through training, regular feedback and product information as well as updates to Pro Shop processes (ie POS system) in Sales Manual.
• Oversee the Pro Shop daily income and expenditures as well as reporting of sales trends, in collaboration with the GM.

Membership Services

• Respond to member’s and general public’s questions and concerns in an effective and timely manner.
• Provide support to League Reps through date selection and number of ice sheets required. Ensure schedules for leagues are created and posted in a timely manner.
• Integrate Novice Members, when needed, into established leagues
• Coordinate recruitment, contact and schedule with Chilliwack School board for High School teams, field trips and school activities.
• Assess needs of new leagues, develop and implement with the support of League Rep.
• Maintain accurate membership database, ensuring alignment between online registration and waiver forms and league rosters.
• Submission of membership information to Curl BC for insurance purposes and affiliation payments.
• Ensure coaching guidelines for rentals, clinics, school field trips and Novice programs.
• Recruit and schedule coaches for rentals, clinics and lessons, hours tracked and submitted for payroll or the CCC Club buck program.

Marketing

• Implement annual marketing initiatives utilizing website, emails to membership, Twitter, Facebook and press releases.
• Promote CCC and its events to members and new curlers, in collaboration with the Marketing and Communications Committee, utilizing outside marketing opportunities and social media.
• Write timely emails to membership to communicate upcoming events and operational news to members
• Support Marketing and Communications Committee to promote leagues, clinics, club and facility events
• Publish website online calendar of events and ice schedule with regular updates throughout the year.

Volunteer Coordination

• Recruit volunteers working in conjunction with the Board Volunteer Committee to ensure functions requiring volunteers’ needs are met.
• Working with Board Volunteer Community maintain an accurate Volunteer Data Base.
• Collaborate with Board Volunteer Committee to match volunteer’s skills with appropriate role and schedule.
• Maintain a record of volunteer hours for the Club buck program and any Government or Association (Curl BC, Curling Canada) needs. Ensure Club bucks are issued and records of issuance and redemption are maintained for bookkeeping purposes.

Office Duties

• Assist General Manager and bookkeeper when necessary.
• Duties may include posting into accounting program, ensure dues and fees are paid by all curlers, invoicing for events held at the CCC, filing, or other duties as assigned by the General Manager to assist in the efficient operation of office.
• Janitorial duties may be required when needed.

POSITIONAL COMPETENCIES

• Attention to detail-Proven ability to attend to detail, including excellent track record of accurate, high-quality work.
• Organizational- Excellent multi-tasking, analytical and problem-solving skills
• Professional demeanor – Approachable, calm, and professional in manner, able to appropriately offer assistance to a wide range of individuals.
• Flexibility – Able to adjust to changing needs of the organization, re-prioritizing as necessary and working effectively under pressure.
• Learning – Ability to implement and independently learn a variety of new office software programs.
• Communication – Excellent written and verbal communication

EDUCATION/EXPERIENCE

• University or College degree, preferably with emphasis in Office Administration or Recreation Management would be an asset, but not a requirement
• Minimum 3 years Office or Recreation Facility experience would be an asset, but not required.
• Understanding of and experience with retail and membership-based organization would be an asset.
• Curling experience would be an asset to understand the membership and operation.

WORK SCHEDULE

• Flexibility – Understanding the curling season, hours may vary with more hours needed at the start and mid points of each season, during bonspiels and events.
• Weekends and evenings may be a requirement
• Weekly averaging may be required due to the varying scheduling of events.
• Position would be required from August 15 to April 15 of each season, but the opportunity for yearly employment could be created.

COMPENSATION

• This will be a full-time hourly position with fair compensation based on previous work experience. Hourly rate will be $25 to start.

APPLICATION

Please send your application and resume to the attention of:

General Manager, Chilliwack Curling and Community Center

45550 Spadina Avenue,

Chilliwack, B.C. V2P 1V4

Or via email to chilliwackcc@telus.net

Vancurl is hiring for multiple positions for the 2023-24 season including:

• Ice Technician- Link to Job Description
• Assistant Ice Technician- Link to Job Description
• Lounge Server- Link to Job Description
• Curling Instructor- Link to Job Description

Vancouver Curling Club is the premier location for curling in Vancouver. Located in Hillcrest
Centre in the 2010 Olympic and Paralympic host facility, Vancouver Curling Club has eight
sheets of ice and serves over 1,400 regular members and 10,000 unique visitors every season.
As a not-for-profit organization, we strive to provide an exceptional curling experience to our
community.

The VCC is always interested in strong team members. If this is you, please feel free to submit a resume and a cover letter to patrick.prade@vancurl.com

The Whitehorse Curling Club is recognized for its first-class curling facility. Our eight-sheet
curling rink delivers excellent services for our over 400 members, during an October to March
season. We operate a licensed members’ lounge and manage a busy year-round event rental
schedule. We pride ourselves on providing high-calibre curling programs and events for our
members and professional, quality services to facility renters.

This is an opportunity to join a dynamic Yukon institution with great plans for the future. The
Club Manager is at the core of our operations managing club and facility operations, overseeing
curling programs and events, maintaining and growing club revenues, managing facility rentals,
and engaging our members and the community. (A complete job description is available once
we receive your application.)

Your skills, qualifications, and experience:
● An effective communicator and able to lead and be part of a team.
● Experienced in supervising staff, scheduling events, and developing and managing
budgets to defined targets.
● Superior customer service skills, focusing on club members and rental clients.
● Strong organizational skills and the ability to prioritize tasks, proactively identify
problems, and develop, recommend and deliver solutions.
● A passion for managing a successful business with a focus on the hospitality and/or
facility rental sectors.
● Experience or knowledge of curling is a significant asset.
● A demonstrated ability to connect and engage with various internal and external
stakeholders, including club members and volunteers, new youth and adult curlers,
cultural groups, and the business community for new opportunities and club promotion.
● Computer fluency including experience with Google Workspace, Simply Accounting,
social media – Facebook, Twitter, and web page management.

This is a full-time management position based in Whitehorse, Yukon, reporting to the club
President. The Club Manager works with a part-time office assistant and a bookkeeper, along
with club volunteers. The manager maintains standard office hours, with the flexibility required
to support events during later hours and on weekends. A valid driver’s license is required. A
standard package of benefits is provided. The salary is commensurate with experience.
The Whitehorse Curling Club is an inclusive organization. We encourage applications from
members of Yukon First Nations. The Whitehorse Curling Club cannot consider applications
from anyone who is not currently authorized to work in Canada.

Please apply to Mark Evans, President, Whitehorse Curling Club at wccmanager23@gmail.com

A Rink Master Ice scraper, good condition. $1200 with blade.

Phone (250) 328-5884